Shipping policy
Processing and dispatch
As a small independent business, orders are prepared and dispatched as quickly as possible.
Please allow up to 5–7 working days for your order to be processed and dispatched unless a different timeframe is stated on the product page. During particularly busy periods, new product launches or around performances, processing may take a little longer.
If an item is a pre-order, made to order or has a specific expected dispatch date, this will be stated on the product page.
UK delivery
UK orders are shipped using the delivery service selected at checkout.
Delivery estimates shown at checkout begin after your order has been dispatched and are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.
Shipping costs are calculated based on the items in your order and will be shown before you complete your purchase.
International delivery
International shipping is available to selected countries.
International delivery times vary depending on the destination and postal service. Please allow additional time for your order to arrive after dispatch.
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer and are not included in the price of your order or shipping fee unless stated otherwise.
Incorrect addresses
Please check your delivery address carefully before placing your order.
If you notice an error, contact hello@kadeemenpointe.com as soon as possible. I’ll do my best to update the address if the order has not yet been dispatched, but changes cannot be guaranteed once an order has been processed or shipped.
If an order is returned because an incorrect or incomplete address was provided, additional postage may need to be paid before it can be sent again.
Delayed or missing orders
Postal delays can occasionally happen and are unfortunately outside of my control once an order has been dispatched.
If your order has not arrived within a reasonable period after its expected delivery date, please contact hello@kadeemenpointe.com with your order number and I’ll look into it.
Damaged orders
If your order arrives damaged, please contact hello@kadeemenpointe.com as soon as possible and include your order number and photographs of the item and packaging so I can investigate and make it right.
Digital products and livestream tickets
There are no shipping charges for digital products, digital programmes or livestream tickets. These are delivered electronically or made available online as described on the relevant product page.
Questions
If you have any questions about shipping or an existing order, please contact hello@kadeemenpointe.com