Refund policy

Returns & Refunds

As a small independent business, I’m unable to offer returns, refunds or exchanges beyond those required by law. Please check your order carefully before purchasing.

Nothing in this policy affects your statutory rights.

Change-of-mind returns

Where you have a legal right to cancel an online purchase, you must let me know within 14 days of receiving your order.

To be eligible for a return, the item must be returned in its original condition. You are responsible for the cost of returning the item unless it is faulty, damaged, incorrect or otherwise required by law.

Please contact hello@kadeemenpointe.com before returning anything. Items should not be sent back without contacting me first.

Damaged, faulty or incorrect orders

Please check your order when it arrives. If your item is damaged, faulty or you have received the wrong item, please contact hello@kadeemenpointe.com as soon as possible with your order details and photographs of the issue where possible.

I’ll review the issue and arrange an appropriate solution in accordance with your statutory rights.

Personalised or custom-made items

Personalised, bespoke or custom-made items cannot be returned simply because you have changed your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Digital products and livestreams

Different cancellation rules may apply to digital products and livestream access.

Where you expressly agree to digital content being supplied or made available during the cancellation period and acknowledge that doing so means losing your right to cancel, you will no longer have a change-of-mind cancellation right once supply of that digital content has begun.

This does not affect your statutory rights where digital content is faulty or not as described.

Exchanges

I do not offer exchanges. Where you have a statutory right to return an eligible item, you can return it in accordance with this policy and place a new order separately.